Welcome to our Flower Delivery South Kensington online service. These Terms & Conditions apply to all customers ordering flower delivery from us within South Kensington and the surrounding areas. By placing an order with us, you agree to these terms, so please read them carefully before proceeding with your purchase. These Terms & Conditions are designed to protect both you ("the customer") and us ("the seller").
To complete an order for flower delivery in South Kensington, customers must select their flower arrangements, input accurate recipient details, delivery dates, and necessary instructions via our website. Once your order is placed, you will receive a confirmation message summarising your selection and delivery details.
We encourage all customers to review their order summary carefully. If you notice any errors, please contact us immediately via our online contact form, referencing your order number. The order is considered accepted by us when you receive a formal confirmation message; until then, we reserve the right to decline or revise any order in our discretion, for example, in the event of product unavailability or where delivery is not feasible.
All orders placed are subject to verification and acceptance. We recommend ensuring all recipient delivery information is correct, including the address and contact details, to avoid failed or delayed deliveries in South Kensington or its neighbouring areas.
Payments for flower arrangements and delivery services must be made in full at the time of ordering via the online checkout. We accept various credit and debit cards, as well as other payment methods displayed at checkout. All payment transactions are processed securely through our payment gateway provider.
The total price payable is inclusive of VAT (where applicable), delivery charges, and any additional service fees transparently listed during the online ordering process. Orders are not considered confirmed until payment has been received and verified. We reserve the right to cancel orders where payment is incomplete, unauthorised, or subject to fraud or chargeback concerns.
If you experience difficulty processing your payment, you are advised to retry with an alternative payment method or contact your financial provider. Prices are subject to change at our discretion, but will not affect orders already confirmed and paid for.
We provide flower delivery services throughout South Kensington and nearby local areas. Our aim is to deliver on your chosen date; however, delivery timings may vary depending on order volume, operational constraints, and external factors such as weather or access issues.
It is the customer's responsibility to ensure the accuracy of the delivery address and recipient details at the time of placing the order. We cannot be held responsible for failed deliveries due to incorrect or incomplete details. Where a recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe location, with a neighbour, or attempt redelivery at our discretion.
We reserve the right to contact either the recipient or the sender should clarification or coordination become necessary. In situations of high demand (e.g., Valentine’s Day, Mother’s Day, Christmas), we recommend placing your order early as available slots may fill up quickly. While we aim for timely delivery across South Kensington, unforeseen circumstances may occasionally cause delays, for which we thank you for your understanding.
On rare occasions, it may be necessary to substitute certain flowers, foliage, or gift items shown in product imagery or descriptions. Substitutions are always made with items of equal or greater value and in keeping with the overall style and colour scheme of your chosen bouquet.
If a specific item or variety is not available at the time of fulfilment, we will make every effort to contact you ahead of dispatch. If we cannot reach you, we will proceed with the most suitable replacement to ensure timely delivery within South Kensington or the surrounding area. Our team is committed to providing the highest quality bouquets and satisfaction to our customers.
We understand that circumstances may change, and requests to cancel or amend your flower delivery order may arise. To cancel or alter an order, you must notify us via our online contact form, quoting your order number, as soon as possible.
For standard orders, cancellation requests received at least 24 hours before the delivery date will receive a full refund. Cancellations made within 24 hours of the scheduled delivery may be subject to charges or may not be refundable, especially if order preparation or dispatch has commenced. Custom, made-to-order, or seasonal bouquet orders may not be eligible for cancellation once in production.
In the unlikely event that we must cancel your order—for example, due to supply chain disruptions or events beyond our control—we will offer a full refund or suitable alternative options.
Flowers are a perishable product, and as such, returns are generally not possible. In the unlikely circumstance that your flowers arrive damaged, or do not meet reasonable quality standards, please notify us within 24 hours of delivery, providing photographic evidence where possible.
If your claim is accepted, we may offer a replacement bouquet or a full/partial refund at our discretion. Refunds are typically processed via the original payment method within 7 working days of confirmation.
Complaints received beyond 48 hours after delivery may not be eligible for refund or replacement as the freshness and handling of flowers beyond delivery cannot be guaranteed.
It is your responsibility to provide accurate and complete information regarding your order. Please ensure that all recipient and delivery details, including names, addresses, postcodes, and contact numbers, are entered correctly at checkout. We are not liable for failed or late deliveries caused by incorrect details supplied at the time of ordering.
Upon receipt of the flowers, the recipient should follow any care instructions provided to maximise longevity and appearance. Once delivered, responsibility for the condition and ownership of the flowers passes to the recipient or person accepting delivery at the provided address.
We aim to deliver premium flower arrangements promptly and professionally throughout South Kensington. However, to the fullest extent permitted by law, our liability for any losses or damages you may incur as a result of ordering from us is limited to the value of your order. We do not accept liability for indirect, special, or consequential losses, or any business losses such as loss of revenue, profits, or goodwill arising from the use of our flower delivery services.
Nothing in these Terms & Conditions limits liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
All personal data provided during the order process for Flower Delivery South Kensington will be managed in accordance with UK data protection legislation. This includes the use, processing, and secure storage of your data solely for the purpose of processing your order, delivery purposes, and improving our services. We do not share your information with third parties except as required to fulfil your order (e.g., delivery drivers).
For further information on privacy and how your data is used, please refer to our Privacy Policy available on our website.
All images, designs, content, and branding on our website and associated with Flower Delivery South Kensington remain our intellectual property and may not be used or reproduced without our prior written consent.
We reserve the right to modify these Terms & Conditions from time to time. Updates will be published on our website, and your continued use of our flower delivery service in South Kensington and nearby areas will constitute acceptance of the revised terms. Please ensure you review this page periodically for the latest information.
All contracts and agreements arising through this website for Flower Delivery South Kensington are governed by the laws of England and Wales. Both ourselves and our customers submit to the exclusive jurisdiction of the English courts in relation to any disputes or claims regarding these Terms & Conditions or the provision of flower delivery services.
These Terms & Conditions apply to all customers ordering online for flower delivery within South Kensington and the surrounding areas. By completing any purchase or placing any order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
For any questions or concerns regarding your flower delivery order, these Terms & Conditions, or to request clarifications, please use the contact form available on our website. Our dedicated customer service team for South Kensington and the surrounding areas will be pleased to assist you.
Thank you for choosing our online Flower Delivery Service in South Kensington. We are dedicated to making beautiful moments even more special, reliably and professionally.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
