As a trusted local South Kensington florist, we understand how important it is for your flowers to arrive vibrant, beautiful, and fresh. Every bouquet we deliver is carefully prepared to meet the highest standards, ensuring that households and businesses across South Kensington receive only the finest flowers. Our Fresh Flowers Guarantee is at the heart of our service – should any issue arise, we’re committed to making it right for you.
We take exceptional care in packaging and delivering your flowers. However, in the unlikely event that your order arrives damaged, wilted or not as expected, please contact us as soon as possible on the day of delivery or within 24 hours. Providing us with a photograph of the product speeds up the process and helps us assess the situation more easily. We stand behind our promise to deliver flowers in peak condition throughout South Kensington.
Every arrangement is freshly prepared to order. Our flowers are guaranteed to remain fresh for at least five days from delivery, provided they have been cared for according to our flower care instructions included with every purchase. Flowers are living products and some natural variation is expected, but if you find your arrangement does not meet your expectations for freshness within this window, please notify us immediately. We’ll always aim to resolve your concern swiftly with courtesy and professionalism.
If your flowers have been damaged in transit or do not meet our Fresh Flowers Guarantee, you may be eligible for a replacement bouquet or, in some cases, a full or partial refund. We will work with you to find the best solution, whether that means redelivering a new arrangement at the earliest opportunity or issuing a refund according to the circumstances. Please contact our customer service team promptly, ideally with supporting photographs, so we can address your needs efficiently.
We aim to make your experience seamless and enjoyable every time you order flowers from us. However, if you are dissatisfied for any reason, we’re here to help. To lodge a complaint, please reach out to our customer care team with your order reference and as much detail as possible. Our team will acknowledge your complaint within one working day and investigate promptly. We strive to resolve most cases within two working days, keeping you fully informed throughout the process. Your feedback is invaluable in helping us improve our services in the South Kensington area.
Flower Delivery South Kensington is proud to serve local homes and businesses, building lasting relationships based on trust and satisfaction. Your peace of mind is important to us – from delivery to aftercare. If you ever encounter an issue with the freshness or quality of your flowers, know that our local team is here to put things right with the care and reliability you expect from your neighbourhood florist.
If you need assistance regarding your order, please use our website’s contact form or the live chat option. We value your business and will do everything possible to ensure your complete satisfaction with our fresh flower guarantees in South Kensington.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
